Last Updated: 14/01/2026

1. Return Eligibility

Due to the nature of beauty and personal care products, we accept returns only under the following conditions:

• Product was received damaged, defective, or incorrect 
• Product remains unopened, unused, and in original packaging
• Request is submitted within 3 days of delivery

For hygiene and safety reasons, we cannot accept returns of:

• Opened or used products
• Makeup and skincare items
• Items showing signs of tampering

2. Refund Process

If your return is approved:

• Refund will be issued to your original payment method
• Refund may take 7–14 business days depending on your bank
• Only product cost is refundable (shipping fees are non-refundable unless the error is ours)

3. Exchange Policy

If a product arrives damaged or incorrect, we will happily exchange it for a new one, subject to availability.

If the item is out of stock, a refund will be provided instead.

4. Order Cancellation

Orders can be canceled only before they are shipped.
Once dispatched, cancellations are not possible.

5. How to Request a Return or Refund

Please email us with:

• Order number
• Product photos (clear images of the issue)
• Description of the problem

 support@poutpalettebeauty.com
 +971-55-513-0685

Our team will review and respond within 24–48 hours.

6. Final Note

Beautonomy Digital Labs LLC-FZ aims to provide the best beauty shopping experience.
We ensure every product is quality-tested and packed carefully to reach you in perfect condition.